"Extending IT service management capabilities beyond know-how services to address business enterprise-centric use scenarios; controlling service demand from customers and provide through a prevalent platform, portal, and service catalog; and dashing up innovation and workflow automation by way of PaaS/lower-code development tooling." - Charles Betz, Forrester One example is, inside https://juliusolyki.uzblog.net/indicators-on-enterprise-service-management-you-should-know-47155888