End result: The digital transformation initiatives brought about considerable improvements in customer knowledge, with the company reporting a twenty% increase in shopper satisfaction scores. The e-commerce platform and mobile application also resulted in the 15% boost in on the net revenue, which helped to offset the decrease in footfall at https://trentonjkhdx.articlesblogger.com/53150614/new-step-by-step-map-for-harvard-case-study-help